cancellation - Pocket WiFi & SIM Card Rental Japan

Thank you very much for choosing Sakura Mobile as your service provider during your days in Japan.

Item to cancel

Your payment method

To: Individuals who are planning to temporarily return to their home country

Suspend Plan - For customers who have a Voice + Data SIM contract, you can temporarily suspend your plan for 1000 JPY/month.
※Please, take into consideration and make sure if you will be returning to Japan again.
If you terminate your contract: When re-contracting, the initial fee of 5000 JPY/month (4000 JPY/month for students), will be required.
If you wish to suspend your plan, please do not cancel your contract. Instead, select "Suspend Plan" in the plan request form found in the link below: https://my.sakuramobile.jp/requests/renew_plan

Below are important notices for termination of subscriptions. Please read thorough.
- Important notices -

- Deadline for termination
Deadline for termination in this month is 25th.
Termination request after 25th will be processed as termination in next month.

- Cancellation within 3 month of use
Monthly contracts are only available for those using 3 month or more. If you cancel it less than 3 month of use, we will request remaining period of mini ( or lowest) plan.

- Returning SIM card
Please note that all SIM cards are for rental, they are to be returned to us after the use. In the case of lost / difficult to return the SIM card, there is no due date or extra charge for it, but please try your best to return the SIM card.
Address is:
Sakura Mobile SIM Return Desk (Og inc.)
〒160-0023 7-10-18-9F Nishi Shinjuku, Shinjuku, Tokyo, Japan
( In Japanese) 〒160-0023 東京都新宿区西新宿７ー１０−１８小滝橋パシフィカビル９Ｆ

- Your last bill
Billing cycle is end of next month. Your last bill comes one month later, after your termination month.

- Returning WiFi
Please return all the items(WiFi router, UBS cable, AC adapter and Pouch) to following address.
We will terminate your contract upon arrival of the items.
Address is:
Sakura Mobile WIFI Return Desk (Og inc.)
〒160-0023 7-10-18-9F Nishi Shinjuku, Shinjuku, Tokyo, Japan
( In Japanese) 〒160-0023 東京都新宿区西新宿７ー１０−１８小滝橋パシフィカビル９Ｆ

- Your last bill
Billing cycle is end of next month. Your last bill comes one month later, after your termination month.

- Returning SIM card
Please note that all SIM cards are for rental, they are to be returned to us after the use. In the case of lost / difficult to return the SIM card, there is no due date or extra charge for it, but please try your best to return the SIM card.
Address is:
Sakura Mobile SIM Return Desk (Og inc.)
〒160-0023 7-10-18-9F Nishi Shinjuku, Shinjuku, Tokyo, Japan
( In Japanese) 〒160-0023 東京都新宿区西新宿７ー１０−１８小滝橋パシフィカビル９Ｆ

- Your last bill
Billing cycle is end of next month. Your last bill comes one month later, after your termination month.

- Deposits
For data products, your remaining bills will be paid from your deposit.
For most users, balance will be zero. In the case you have remaining deposits, we will contact you to return it.

- Deposits
For Prepaid charge cards, deposits will be directly returned to your charge card
Your deposit will be returned after clearing your last bill that will be invoiced in the end of next month.

- Deposits
Deposits will be returned to your bank account after clearing your final bill.
Normally, it will be around end of next month.
Please provide bank account information below.

Line Information

Device ID (SIM ID / Phone number / WiFi ID)

If you have multiple items, please enter successively separated by comma. (e.g. AA0001, AB0002, AD0003)

Booking ID*

Name*

Email*

When filling out the termination form, you MUST enter the registered email address in the ''Email'' column. (Same email as the one you received the bill)
Unregistered email address entered will result in revocation of the termination form.

Date of departure (if you are leaving Japan)

Termination deadline within the same month is 25th.
For a termination request submitted after 25th, your date of termination is the end of next month.
Please confirm below for your:
1. Date of termination
(The day your contract will be terminated.)

2. Last payment date
(The day your last payment will occur. It's the end of next month from your date of termination.)

Cancellation submission date (today)

Your date of termination

Your last payment date

* Your last bill is expected to be paid on this last payment date. Depending on your credit card provider, there may be few days of delay.

Bank account information for reimbursement

Please provide your bank account to return your deposit.
Bank account has to be yours and Japanese bank. Your friend's account will not be accepted.

Bank name*

Branch name　(For JP Bank (ゆうちょ銀行), please enter 3 digits of branch number (店番))*

Account type*

Futuu (普通) (Personal account)
Touza (当座) (Corporate account )

For most individuals, account type is futuu.
Touza is often corporate or business account.

Account number*

Account holder's name (Kana (Phonics))*

If you don't mind, please let us hear your opinions. It will be used for service improvements.

Reason to cancel

Free column

Please use this column for comments / suggestions.

After submission, you will receive a confirmation email. If you do not receive the confirmation email, submission may be failed. Please re-submit it or please contact us

Please also note that cancellation request can not be revoked after submission.