JAPAN TRAVEL SIM CARD COMPATIBILITY

To use sim cards, your device has to meet following device requirements.
For most cases, your devices will work with our SIM card; however if you are unsure, we guarantee connectivity with our Mobile WiFi Router

If you’ve never seen or heard the Mobile WiFi before, here is a quick WiFi in action video

If you prefer sim cards, we offer SIM insurance at checkout that covers up the worst case.
If you use your own Wifi router, you need to configure APN. For step by step instructions, please refer to your router’s manual.


Device Requirements

1. Your device must be SIM-free or unlocked.
If your device is network locked, it will only accept sim cards specified (or locked) in your device.
To unlock your device, You need to contact your device supplier (your cell phone service provider or device manufacturer).
Only your device suppliers can unlock your device, and we will never be able to unlock your device.

2. You must do APN settings on your device.
To use 3G/4G internet, APN settings on your devices needs to be properly configured.
APN setup procedures slightly differ depending on models of your phone and/or your cell phone service provider. We strongly encourage to confirm APN setup procedures with your cell phone service provider or device manufacturer.
For further details, please refer to our APN setup page.

3. Your device has to be compliant with Japanese regulations.
Please see Ministry of Internal Affairs and Communications for details of device approvals.


Network Specifications

3G or 4G devices are required. 2G (GSM ONLY) phones are not usable in Japan.

3G (W-CDMA / UMTS / HSDPA / HSUPA)

Main Radio Frequency Bands

Band 1 (2100Mhz) : cities
Band 19 (800Mhz) : rural areas, mountains, lakes, golf courses, suburbs of Kyoto

4G (FDD-LTE)

Main Radio Frequency Bands

Band 1 (2100Mhz) : Most cities
Band 19 (800Mhz) : rural areas, mountains, lakes, golf courses, suburbs of Kyoto

Supplemental Radio Frequency Bands (provides extra speeds supplementary to Main network bands)

Band 21 (1500Mhz) : all cities including Tokyo, Osaka, Nagoya
Band 3 (1700Mhz) : Tokyo, Osaka, Nagoya


Supplemental bands area map
( Band 3 / Deepest Pink : Band 21 )

Service area map ( Band 1 / Band 19)


Hardware compatibility overview

In general (Android / Windows phone / Others)

Every 3G enabled device is compatible with band 1 signal. (band 1 signal is used for roaming services.)
Compatibility for band 19 signal depends on your devices.

Band 19 signal is often used to cover rural areas such as rural villages or mountains.
If you mainly stay in rural area, we recommend to have mobile router as a backup.
(e.g. visiting temples in mountains / staying in a ski cottage / staying onsen ryokans in mountain areas / staying villages for NPO activities)

In cities, most areas are covered by band 1 signals. Signal losses due to the lack of band 19 compatibility are minor or unrecognizable.
**If you have connectivity issues due to device’s hardware incompatibility, we can offer wifi router upgrade anytime.**

Blackberry

Blackberry phones 8000 series / 9000 series are not supported due to the lack of BIS support.
We suggest use WiFi router for Blackberry phones

Apple devices

I. Hardware compatibility
Band 1 and band 19 signals
iPhone : all models except 5
iPad Pro
iPad mini2 / mini3 / mini 4
iPad Air / Air2
iPad 1st gen / 2nd gen

Band 1 signal only (some old models)
iPhone : 5
iPad mini 1st gen (model A1454/A1455)
iPad 3rd gen (model A1403/A1430) / 4th gen (model A1459/A1460)

For devices without band 19 support, you may have less coverages in mountain area.
If you mainly stay in mountain area with the devices, we recommend to have mobile router as a backup.
(e.g. visiting temples in mountains / staying in a ski cottage / staying onsen ryokans in mountain areas / staying rural villages for NPO activities)
To identify your model of device, please refer to Apple’s how to identify iPhone’s model.
For antenna specifications, please refer to iPhone’s connectivity.

II. APN settings
You need to set APN on your device. To set APN, please refer to our APN setup page
For further details about APN, Please also refer to Apple support
For iPhone 5s/5c/6/6plus, you need to install APN profile to configure APN.
**APN profile will overwrite your iPhone’s settings. Please do not forget to uninstall it after finish using our sim card. **

III. Unlocked Devices
Your iPhone must be unlocked. To unlock iPhone, please contact your carrier. iPads are usually unlocked out of box.
For details of unlocking iPhones, please refer to apple’s unlock and LTE support list from Wireless carriers.
**If your iPhone is network locked, please consider using mobile router. You can connect internet over WiFi**


Tested Devices

Search:
Manufacturer Type Device LTE Tet
her
OS ver
Apple Smart phones iPhone 7 plus A1785 iOS 10.0.1
Apple Smart phones iPhone 7 A1779 iOS 10.0.1
Apple Smart phones iPhone SE A1723 iOS 9.3.2
Apple Smart phones iPhone 6s A1688 iOS 9.3.2
Apple Smart phones iPhone 6s Plus A1687 iOS 9.3.2
Apple Smart phones iPhone 6 A1586 iOS 9.3.2
Apple Smart phones iPhone 6 Plus A1524 iOS 9.3.2
Apple Smart phones iPhone 5c A1456 iOS 9.3.2
Apple Smart phones iPhone 5s A1453 iOS 9.3.2
Apple Smart phones iPhone 5 A1429(GSM) iOS 9.3.2
Apple Smart phones iPhone 4s A1387 iOS 9.3.2
Apple Smart phones iPhone 4s A1387 iOS 7.1.1 / iOS 8.4.1 / iOS 9.1
Apple Smart phones iPhone 4 iOS 6.1.3 / iOS 7.0.6 / iOS7.1.1 / iOS7.1.2
Apple Smart phones iPhone3GS iOS 6.1.6(10B500)
Apple Tablet iPad Pro 9.7 iOS 9.3.2
Apple Tablet iPad Pro iOS 9.3.2
Apple Tablet iPad Air 2 A1567 iOS 9.3.2
Apple Tablet iPad Air A1475 iOS 9.3.2
Apple Tablet iPad mini 4 A1550 iOS 9.3.2
Apple Tablet iPad mini 3 A1600 iOS 9.3.2
Apple Tablet iPad mini 2 A1490 iOS 9.3.2
Apple Tablet iPad mini iOS 9.3.2
Apple Tablet iPad(4thGen) iOS 9.3.2
Apple Tablet iPad(3rdGen) iOS 9.3.2
Apple Tablet iPad2 iOS 9.3.2
Apple Tablet iPad(1stGen) iOS 8.4
ASUS Tablet Fonepad Note 6 JDQ39.JP_fonepad-10.16.1.37.2-20140117000059_201307310000
ASUS Tablet Fonepad 7 JDQ39.JP_epad-V3.2.4-20131016
000053_201307241030
ASUS Tablet Nexus 7 (2013) KOT49H
ASUS Tablet Fonepad ME371MG JZO54K.JP_epad-V3.1.15-20130402
ASUS Smart phones/
Tablet
PadFone 2 IMM76I.JP_PadFone-9.8.8.65-0
ASUS Tablet Nexus 7 KOT49H
Covia Smart phones FleaPhone CP-F03a CP-B450_B03-S01_V01_20140120
Covia Smart phones FleaPhone CP-D02 0502G032_MH011S-T8100PM15E
Dell Tablet Venue 8 Pro Windows 8.1 Pro
Dell Tablet Venue 11 Pro Windows 8.1 Pro
Huawei Smart phones Ascend D2 HW-03E × 4.1..1304221
Huawei Smart phones Ascend HW-01E × 4.0..1210111
Huawei Tablet MediaPad 7 Lite S7-931uV100R001C229B002
Lenovo Tablet YOGA TABLET 8 B6000_A422_000_51_131129_JP_3GDATA
LG Smart phones Nexus 5 LG-D820 KOT49H
LG Smart phones Nexus 5 LG-D821 KOT49H
LG Smart phones Nexus 4 KOT49H
LG Smart phones Optimus it L-05E × JDQ39
LG Smart phones Optimus LIFE L-02E × IMM76L
LG Smart phones Optimus G L-01E × IMM76L
LG Smart phones Optimus bright L-07C ×
LG Smart phones Optimus Vu L-06D × IMM76D
LG Smart phones Optimus it L-05D ×
LG Smart phones PRADA phone by LG L-02D ×
LG Smart phones Optimus LTE L-01D ×
LG Smart phones Optimus chat L-04C ×
LG Tablet Optimus Pad L-06C ×
LG Mobile routers L-03E V10a
LG Mobile routers L-04D
LG Mobile routers L-09C
LG other L-03D
LG other L-02C
LG other L-05A
LG other L-02A
Microsoft Tablet Surface 3 MRA58K
Motorola Smart phones Nexus 6 MRA58K
NEC CASIO Smart phones MEDIAS X N-06E × A1001111
NEC CASIO Smart phones MEDIAS W N-05E × A1000311
NEC CASIO Smart phones MEDIAS X N-04E × A1000401
NEC CASIO Smart phones MEDIAS NE-202 A1103001
NEC CASIO Smart phones MEDIAS U N-02E × A3000501
NEC CASIO Smart phones N-03E × A700241
NEC CASIO Smart phones MEDIAS PP N-01D ×
NEC CASIO Smart phones MEDIAS NEC-102
NEC CASIO Smart phones MEDIAS X N-07D ×
NEC CASIO Smart phones MEDIAS ES N-05D ×
NEC CASIO Smart phones MEDIAS LTE N-04D ×
NEC CASIO Smart phones MEDIAS WP N-06C ×
NEC CASIO Smart phones MEDIAS N-04C × A1022101
NEC CASIO Tablet MEDIAS TAB N-06D ×
NEC AccTec Mobile routers AtermMR03LN 1.0.0
NEC AccTec Mobile routers AtermMR02LN 0.0.30
NEC AccTec Mobile routers AtermMR01LN
Nexx Mobile Routers LTEMobile Router(NI-760S)
SAMSUNG Smart phones GALAXY Note 3 SC-01F × JSS15J.SC01FOMUBMIF
SAMSUNG Smart phones GALAXY S4 SC-04E depending its welding conditions,
S4 may have a problem with Sim slot.
We suggest Wifi for guaranteed connection
SAMSUNG Smart phones GALAXY S5 SC-04F JDQ39.SC04EOMUAMDI
SAMSUNG Smart phones GALAXY S6 edge SC-04G
SAMSUNG Smart phones Galaxy S6 SC-05G
SAMSUNG Smart phones GALAXY S III α SC-03E × JRO03C.SC03EOMAMA6
SAMSUNG Smart phones GALAXY Note II SC-02E × JRO03C.SC02EOMALJF
SAMSUNG Smart phones GALAXY Note SC-05D ×
SAMSUNG Smart phones GALAXY S III SC-06D × IMM76D.SC06DOMALI3
SAMSUNG Smart phones GALAXY NEXUS SC-04D ×
SAMSUNG Smart phones GALAXY S II LTE SC-03D ×
SAMSUNG Smart phones GALAXY S II SC-02C ×
SAMSUNG Smart phones GALAXY S SC-02B ×
SAMSUNG Tablet GALAXY Tab 7.7 Plus SC-01E × IMM76D.SC01EOMALJ3
SAMSUNG Tablet GALAXY Tab 7.0 Plus SC-02D ×
SAMSUNG Tablet GALAXY Tab 10.1 LTE SC-01D ×
SAMSUNG Tablet GALAXY Tab SC-01C ×
SHARP Smart phones AQUOS PHONE si SH-07E × 01.00.01
SHARP Smart phones AQUOS PHONE ZETA SH-06E × 01.00.01
SHARP Smart phones AQUOS PHONE EX SH-04E × 01.00.01
SHARP Smart phones AQUOS PHONE ZETA SH-02E × 01.00.05
SHARP Smart phones AQUOS PHONE si SH-01E × 01.00.00
SHARP Smart phones AQUOS PHONE sv SH-10D × 01.00.00
SHARP Smart phones AQUOS PHONE st SH-07D ×
SHARP Smart phones AQUOS PHONE slider SH-02D ×
SHARP Smart phones AQUOS PHONE ZETA SH-09D ×
SHARP Smart phones AQUOS PHONE SH-06D ×
SHARP Smart phones AQUOS PHONE SH-01D × 02.00.05
SHARP Smart phones AQUOS PHONE f SH-13C ×
SHARP Smart phones AQUOS PHONE SH-12C ×
SHARP Smart phones LYNX 3D SH-03C ×
SHARP Smart phones LYNX SH-10B × 01.00.08
SHARP Tablet AQUOS PAD SH-08E × 01.00.03
SONY Tablet Sony Tablet P
SONY Tablet Sony Tablet S
emobile Smart phones GS03
emobile Mobile routers Pocket WiFi LTE (GL06P) × 21.261.00.10.168
emobile Mobile routers Pocket WiFi LTE (GL04P) × 21.166.00.06.168
emobile Mobile routers Pocket WiFi (GP02)
emobile Mobile routers Pocket WiFi (GP01)
emobile Mobile routers Pocket WiFi S (S31HW)
Sony Smart phones Xperia Z1 f SO-02F × 14.1.H.1.281
Sony Smart phones Xperia A SO-04E × 10.1.1.D.0.179
Sony Smart phones Xperia Z SO-02E × 10.1.D.0.317
Sony Smart phones Xperia AX SO-01E × 9.0.G.0.238
Sony Smart phones Xperia SX SO-05D ×
Sony Smart phones Xperia GX SO-04D ×
Sony Smart phones Xperia NX SO-02D ×
Sony Smart phones Xperia PLAY SO-01D ×
Sony Smart phones Xperia acro HD SO-03D ×
Sony Smart phones Xperia ray SO-03C ×
Sony Smart phones Xperia acro SO-02C ×
Sony Smart phones Xperia arc SO-01C ×
Sony Smart phones Sony Ericsson mini S51SE
Sony Smart phones Xperia SO-01B ×
Sony Tablet Xperia Tablet Z SO-03E × 10.1.E.0.305
Panasonic Smart phones ELUGA P P-03E × 10.0971
Panasonic Smart phones ELUGA X P-02E × 10.0653
Panasonic Smart phones ELUGA power P-07D ×
Panasonic Smart phones P-04D ×
Panasonic Smart phones P-02D ×
Panasonic Smart phones ELUGA V P-06D ×
Panasonic Smart phones P-01D ×
Panasonic Smart phones P-07C ×
Panasonic Tablet ELUGA Live P-08D × 09.0710
b-mobile Smart phones IDEOS
b-mobile Mobile routers BM-AMR510WH
b-mobile Mobile routers BM-MF30
fujitsu Smart phones ARROWS NX F-06E × V19R47F
fujitsu Smart phones ARROWS Kiss F-03E × V17R26B
fujitsu Smart phones ARROWS X F-02E × V16R46A
fujitsu Smart phones ARROWS Me F-11D × V21R36A
fujitsu Smart phones F-12D × 1004.0101.52
fujitsu Smart phones ARROWS V F-04E × V10R27E
fujitsu Smart phones F-08D ×
fujitsu Smart phones REGZA Phone T-02D × V15R47B
fujitsu Smart phones ARROWS μ F-07D ×
fujitsu Smart phones F-03D Girls’ ×
fujitsu Smart phones F-09D ANTEPRIMA ×
fujitsu Smart phones ARROWS X F-10D ×
fujitsu Smart phones ARROWS X LTE F-05D ×
fujitsu Smart phones F-12C ×
fujitsu Tablet ARROWS Tab F-05E × V10R32D
fujitsu Tablet ARROWS Tab LTE F-01D ×
Toshiba Smart phones REGZA Phone T-01C ×
NTT Docomo Mobile routers BF-01D
NTT Docomo Mobile routers HW-01C
NTT Docomo Mobile routers BF-01B
NTT west Mobile routers PWR-N1000 0.0.12
NTT easa Mobile routers PWR-Q200
NTT east/west Mobile routers PWR-100F
SONY other PlayStation Vita PCH-1100
SONY other VAIO Z ZTE
SONY other VAIO type Z VGN-Z92JS
FSmobile Mobile routers FS010W FS010W_00_V1.0.0
FSmobile Mobile routers WM340 v1.0.2.0L0614
NEC Tablet MEDIAS TAB UL N-08D × A5003111
HP Tablet ElitePad 900 for DOCOMO Windows 8 Pro
Plus1 Marketing Smart phones freetel +1_FT132A_131105
Apple Tablet iPad Pro 9.7 A1674
Apple Tablet iPad Pro 12.9 A1674
Apple Tablet iPad Air A1475
Acer Smart phones Liquid Z530
Acatel Smart phones ONETOUCH IDOL 3 6045F
Acatel Smart phones ONETOUCH IDOL ULTRA 6033M
Acatel Smart phones ONETOUCH IDOL 2 S 6050F
ANYYOUON Smart phones SmartGear49
ASUS Smart phones ZenFone Go ZB551KL
ASUS Smart phones ZenFone Max ZC550KL
ASUS Smart phones ZenFone 2 Laser ZE500KL
ASUS Smart phones ZenFone 2 ZE551ML
ASUS Smart phones ZenFone 5 LTE A500KL
ASUS Smart phones ZenPad 8.0 Z380KL
ASUS Smart phones ZenPad 10 Z300CL
ASUS Smart phones MeMO Pad 7 ME572CL
ASUS Smart phones ASUS Fonepad 7 LTE ME372CL
AuBee Smart phones elm.
Covia Smart phones i-dio Phone CP-VL5A
Covia Smart phones FLEAZ POP CP-L42A
Dell Smart phones Venue 11 Pro 7140
HTC Smart phones Desire EYE
HTC Smart phones Desire 626
HTC Smart phones Nexus 9
HUAWEI Smart phones P9 EVA-L09
HUAWEI Smart phones P9 lite VNS-L22
HUAWEI Smart phones GR5 KII-L22
HUAWEI Smart phones Nexus 6P
HUAWEI Smart phones P8lite ALE-L02
HUAWEI Smart phones Ascend G620S
HUAWEI Smart phones Ascend Mate7
HUAWEI Smart phones Ascend P7
HUAWEI Smart phones Ascend G6
HUAWEI Smart phones dtab Compact d-02H
HUAWEI Smart phones MediaPad T1 8.0
HUAWEI Smart phones MediaPad 7 X1 7.0
HUAWEI Smart phones MediaPad M1 8.0
HUAWEI Smart phones Mobile WiFi E5377
Lenovo Smart phones YOGA Tab 3 8 YT3-850L
Lenovo Smart phones YOGA Tab 3 10 YT3-X50L
Lenovo Tablet YOGA Tablet 2-10 with Windows
Lenovo Tablet YOGA Tablet 2 8
Lenovo Tablet YOGA Tablet 2 10
LG Smart phones Nexus 5X
LG Smart phones G2 mini
LG Smart phones Nexus 5
Motorola Mobility Smart phones Moto G XT1550
NEC PC LAVIE Hybrid ZERO PC-HZ330DAS
NEC Tablet LaVie Tab S
NEC Mobile routers Aterm MR04LN AB
NEC Mobile routers Aterm MR04LN
NEC Mobile routers Aterm MR03LN AB
NETGEAR Mobile routers AirCard 785
Motorola Mobility Smart phones Moto G XT1550
NEC PC LAVIE Hybrid ZERO PC-HZ330DAS
NEC Mobile routers LaVie Tab S
NEC Mobile routers Aterm MR04LN AB
NEC Mobile routers Aterm MR04LN
NEC Mobile routers Aterm MR03LN AB
NETGEAR Mobile routers AirCard 785
Nextbit Systems Smart phones Robin
OLA Smart phones Hello Kitty Phone Figurine KT01
pixela Smart phones PIX-MT100
Polaroid Smart phones Polaroid Smart Phone LINEAGE
Polaroid Smart phones PolaSma
SAMSUNG Smart watch Gear S
SAMSUNG Smart phones GALAXY Note II SC-02E
SHARP Robot RoBoHoN SR01MW
SHARP Smart phones AQUOS SH-M02
SHARP Smart phones AQUOS ZETA SH-04F
TJC Smart phones StarQ Q5001
UPQ Smart phones UPQ Phone A01
X-RIDE Smart phones FT351
ZTE Smart phones AXON Mini
ZTE Smart phones Blade S7
ZTE Smart phones Blade V6
ZTE Smart phones MF98N
abit Smart phones HOMETEL 3G AK-D1D
thirdwave Smart phones Diginnos Mobile DG-W10M
mouse Smart phones MADOSMA Q501
Y!mobile Smart phones GS03
Y!mobile Mobile routers Pocket WiFi LTE (GL06P)
Y!mobile Mobile routers Pocket WiFi LTE (GL04P)
Y!mobile Mobile routers Pocket WiFi (GP02)
Y!mobile Mobile routers Pocket WiFi (GP01)
Y!mobile Mobile routers Pocket WiFi S (S31HW)
Sony Smart phones Xperia J1 Compact
Sony Smart phones Xperia Z3 Compact SO-02G
Sony Smart phones Xperia Z2 SO-03F
Sony Smart phones Xperia A2 SO-04F
Panasonic Smart phones LUMIX CM10
Panasonic Smart phones LUMIX CM1
Panasonic Tablet TOUGHPAD FZ-N1
Panasonic Tablet TOUGHPAD FZ-E1
Panasonic Tablet TOUGHPAD FZ-X1
Blackberry Smart phones BlackBerry Passport SQW100-1
Blackberry Smart phones BlackBerry Classic SQC100-1
JCC Smart phones VAIO Phone VA-10J
JCC Smart phones IDEOS
JCC Mobile routers b-mobileWiFi BM-MF30
Fujitsu Smart phones arrows M03
Fujitsu Smart phones arrows M02
Fujitsu Smart phones ARROWS M01
Fujitsu Smart phones ARROWS NX F-01F
Kyocera Smart phones S301
Kyocera Smart phones TORQUE SKT01
NTT R Smart phones g01
NTT R Smart phones g02
NTT R Smart phones g03
SONY Smart phones Vaio Z
VAIO Smart phones VAIO Phone Biz VPB051
VAIO Smart phones VAIO S11
KYOWA Smart phones HE-WR01※
FUJISOFT Mobile router +F FS020W
FUJISOFT Mobile router WM340
Trinity Smart phones NuAns NEO
P up Smart phones Mode1 MD01P
Freetel Smart phones FREETEL REI FTJ161B
Freetel Smart phones FREETEL MUSASHI FTJ161A
Freetel Smart phones FREETEL Priori3S LTE FTJ152B
Freetel Smart phones FREETEL KIWAMI FTJ152D
Freetel Smart phones FREETEL KATANA 01 FTJ152E
Freetel Smart phones FREETEL Priori3 LTE FTJ152A
Freetel Smart phones FREETEL Miyabi FTJ152C
Freetel Smart phones FREETEL Simple
Freetel Smart phones FREETEL Priori2 FT142A
Freetel Smart phones FREETEL priori2 LTE
Freetel Smart phones FREETEL XM
Freetel Smart phones FREETEL Priori
Techwind Smart phones CLIDE 9(3G081i)
Techwind Smart phones CLIDE 10(TC97RA1)
geanee Smart phones FXC-5A

Incompatible Devices

Manufacturer Type Device LTE Tet
her
OS ver
HTC Smart phones HT-03A Android 1.6
SAMSUNG Smart phones SC-01B Windows Mobile 6.5 pro
SAMSUNG Smart phones GALAXY series from Sprint,USA Unable to set APN