Japan Travel WiFi

Open: everyday
Operating hours: from 6:30 AM to one hour after the final international flight arrival
Location: Narita Airport Term. 1 South Wing 1st floor (Arrivals), JAL ABC Counter
* Sakura Mobile orders cannot be picked up at the North Wing JAL ABC Counter.

Open: everyday
Operating hours: from 6:30 AM to one hour after the final international flight arrival
Location: Narita Airport Term. 2 1st floor (Arrivals), JAL ABC Counter.

There is no counter at Narita Terminal 3. Please use Terminal 2 for pick up.
To transfer from T3 to T2, you can walk (630m) or take a shuttle bus. For details, please refer to Official website.
For returns, you may use T3 mailbox located around food court.

Narita Airport Terminal 3 Map

Narita Airport Terminal 2

Operating hours: 7 AM - one hour after the final international flight arrival
Location: Narita Airport Term. 2 1st floor (Arrivals), JAL ABC Counter

Operating hours: Operating every day. The counter is closed from 1 AM - 4 AM.
Location: Haneda Airport (Terminal 3) Arrival Lobby (2F) , JAL ABC Counter.

Operating hours: 6 AM - 11 PM (everyday)
Location: Kansai International Airport Arrival Lobby (Terminal 1, 1F), Sakura Mobile Counter.

Operating hours: 9 AM - 5 PM (Monday - Friday)
Location: Welcome Garden, 1st floor.

Operating hours: 9 AM - 5 PM (Everyday)
Location: Domestic Terminal, 2nd floor South.

Operating hours: 7 AM - 9 PM (Everyday)
Location: Fukuoka Airport International Terminal 1F Arrivals Lobby, Sakura Mobile Counter.

To manage network resources, unlimited data plans are managed by a Fair Usage Policy (FUP). In wireless internet services, unlimited data means you will not be disconnected based on your usage or the amount of data transferred.

We do our best to provide our customers with large amounts of data that they can comfortably use while in Japan. However, depending on the carrier’s decision, the overuse of mobile communication will affect the usage of other customers and may be deemed as irregular usage.

More information about FUP is here
https://support.sakuramobile.jp/hc/en-us/articles/29139634752921--Travel-Pocket-WiFi-I-am-confused-about-unlimited-data-What-does-unlimited-data-service-mean

All devices that are WiFi capable are compatible with our pocket WiFi.

Reference:
https://support.sakuramobile.jp/hc/en-us/articles/29138260422681--Travel-Pocket-WiFi-How-do-I-know-if-my-phone-is-compatible-with-the-WiFi

The settings required on your device are the same as when you use Home WiFi.
The Pocket WiFi is ready to use upon arrival. You can simply turn the device on, wait for it to start, and connect.
The SSID and Password for WiFi are written on the device screen.
More instructions to connect to the WiFi will be included in the package.

Reference:
https://support.sakuramobile.jp/hc/en-us/articles/360020267212--Travel-Pocket-WiFi-Are-there-any-settings-required-for-the-Pocket-WiFi

The Travel WiFi only provides you internet. It does not come with a proper Japanese number, so you will not be able to make / receive calls.
However, you can use other ways to make calls through applications such as Whatsapp, LINE etc...

Reference:
https://support.sakuramobile.jp/hc/en-us/articles/29139350068633--Travel-Pocket-WiFi-I-can-not-make-receive-calls

Returning device is easy.

1. Put everything into supplied return envelope.
2. Put it into any mailboxes in Japan.

Mailboxes are available at airports, at lawson convenience stores, and at post offices. To return device from airports, please use airport post offices listed in the next section.

Yes, you can extend your rental period. Please visit our website below and submit the form.

https://www.sakuramobile.jp/travel/wifi/rental-extension/