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Sakura Mobile
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Everyday English Support
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Why choose Sakura Mobile?
We are renowned for our reliable network and exceptional, friendly customer service, embodying the best of Japanese hospitality.
Examples of our customer support team in action
Resolving SIM/eSIM Setup Issues
When customers face difficulties setting up their SIM card or eSIM, we make every effort to provide comprehensive support. If the information provided by customers isn’t sufficient to fully resolve the issue, we’ll invite them to visit our office. Alternatively, we’ll guide them step-by-step over the phone. We’re also open to exploring additional solutions if needed.
Amazing support. Didn't know my phone was not compatible with Japan SIM. Called the number to troubleshoot, then emailed a rep who was able to upgrade us to a pocket wifi and got it delivered the day after the response. Really amazing.
User’s voice
Resolving Order Pickup Issues Due to Flight Delays
We are committed to assisting customers who experience challenges with picking up their orders. For example:
- If a customer is unable to pick up their order due to a flight delay, we will promptly send their item to their hotel or other accommodation.
- If a customer’s flight arrives at a different airport, we can arrange for pickup at the new airport (e.g., Narita, Kansai International, or Fukuoka Airport) or coordinate delivery to their hotel.
My flight was 6 hrs delayed. I wasn't able to pick up my wifi hotspot router when my flight arrived. They were able to courier the router to my hotel the next day, all coordination via email... Great Service!
User’s voice
Resolving Fiber Internet Installation Issues
When fiber cable installation encounters problems due to building-related issues (such as a lack of piping), we provide customers with a detailed explanation of the situation. In addition, our Japanese staff will contact the building management company or owner directly to resolve the problem. While we cannot always solve the problem, we will always do our best to complete the installation.
I first tried another home internet provider, but the installation was unsuccessful. Later, I found Sakura, and they made everything easy! Their team handled communication with the Japanese installation staff, clearly explained the situation, and guided me through the next steps. Thanks to their support, I finally got fiber internet installed in my apartment. The service is fantastic—fast, reliable, and perfect for gaming!
User’s voice
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