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PICKUP

1. ORDER

ORDER

2. GET TO JAPAN

GET TO JAPAN

3. PICKUP

PICKUP

PICKUP AT DESIRED LOCATIONS

AIRPORT

You can choose various pick up locations within Japan as shown below.
We may also ship many places such as rental car counters or counters at seaports.
If you would like to pick it up at special locations of your choice, please contact them to confirm whether they are okay to receive your package.

AIRPORT

AIRPORT

Sakura Mobile has pick-up available at Narita, Haneda, Kansai International Airport counters. You can get connected right after arrival. Please check Airport counters hours.

HOTELS

HOTELS

We ship to any hotels within Japan. You can receive and start using it when you check in.

POST OFFICE

POST OFFICE

We deliver to any local post office branches including ones near your accommodations. Central post offices are open for 24 hours. You may contact us for local branch locations.

RESIDENCE

RESIDENCE

We deliver to residential addresses such as AirBnB, Friend’s house, or similar vacation rental services. for these type of accommodations we request, residence name / in care of name / Room Number is requested for ensured delivery.

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AIRPORT COUNTER LOCATIONS
  • Narita Airport Terminal 1

    Operating hours: 7:00 a.m. ~ one hour after the final international flight arrival
    Location: Narita Airport Term. 1 South Wing 1st floor (Arrivals),　JAL ABC Counter

    Narita Airport Terminal 1
  • Narita Airport Terminal 2

    Operating hours: 7:00 a.m. ~ one hour after the final international flight arrival
    Location: Narita Airport Term. 2 1st floor (Arrivals),　JAL ABC Counter

    Narita Airport Terminal 2
  • Narita Airport Terminal 3

    There is no counter at Narita Terminal 3. Please use Terminal 2 for pick up.
    To transfer from T3 to T2, you can walk (630m) or take a shuttle bus. For details, please refer to Official website.
    For returns, you may use T3 mailbox located around food court.

    Narita Airport Terminal 3 Map
    Narita Airport Terminal 3
    Narita Airport Terminal 2

    Operating hours: 7:00 a.m. ~ one hour after the final international flight arrival
    Location: Narita Airport Term. 2 1st floor (Arrivals),　JAL ABC Counter

    Narita Airport Terminal 2
  • Haneda Airport Terminal 3

    Operating hours: Operating every day. The counter is closed from 1 AM – 4 AM.
    Location: Haneda Airport (Terminal 3) Arrival Lobby(2F) , JAL ABC Counter

    Haneda Airport
  • Kansai Int. Airport

    Operating hours: 7:00 – 22:30 (everyday)
    Location: Kansai International Airport Arrival Lobby (Terminal 1, 1F), Sakura Mobile Counter

    Kansai Int. Airport
  • Chubu Centrair Int. Airport　Post Office

    Operating hours: 9:00 – 17:00 (Monday – Friday)
    Location: Welcome Garden, 1st floor

    Chubu Centrair Int. Airport
  • New Chitose Airport　Post Office

    Operating hours: 9:00 – 17:00 (everyday)
    Location: Domestic Terminal, 2nd floor South

    New Chitose Airport
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CENTRAL POST OFFICE LOCATIONS

How To Pick Up at a Post Office

When you arrive at the post office, proceed to one of the counters (24h post office has a specific counter called YuYu window) and tell them that you are there to collect a package (post office pickup is called “Kyokudome” in Japanese).

Then show your passport for ID check. They will search for the package addressed to you from there.

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DIRECT PICKUP AT SHINJUKU FRONT OFFICE
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We are taking preventative health measures to protect our customers and staff by minimizing contact and serving times at our office. Please place an order before visiting our office to shorten the waiting and processing times.

Otakibashi Pacifica building 9th Fl.
7-10-18 Nishi-Shinjuku, Shinjuku-ku, Tokyo Japan 160-0023

Office hours : Mon-Fri : 15:00 – 16:00 　Sat,Sun,National Holidays : Closed
※Due to coronavirus situation, we have shorten our office hours.
If you would like to visit our Shinjuku office outside office hours, please make a reservation in advance using this link. We will try our best to help you.

Access: 5min walk from JR Shinjuku Station West Exit.

Google Map

Sakura Mobile SHINJUKU FRONT OFFICE DIRECTIONS

1.

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For SIM card

There is no need to return the SIM card to us.

Simply dispose the SIM card after the use.

There is no need to return the SIM card to us.

RETURN for WiFi

BEST SOLUTIONS FOR VISITORS

1. PACK

Put your rental device and all other peripherals into supplied return envelope.
No postage is required for the supplied return envelope.

BEST SOLUTIONS FOR VISITORS

2. DROP

Drop it into any mailbox in Japan.
mailboxes are available at:
・All major airports in Japan. Please check airport mailbox locations listed in the next section.
・Many convenience stores (All Lawson convenience store).

*For most hotels, they will return the package for you. Please ask at your hotel receptions.

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AIRPORT MAILBOX LOCATIONS
  • Every airport post office has a mailbox. Also, there are some mailboxes in other locations, often in departure lobby.
  • There is no mailbox or post office in restricted area (areas after security check / passport control). Please return the package before proceeding to security check.
  • Narita Airport T1 Mailbox
    Narita Airport Terminal 1 Post Office

    Location: Terminal 1, 4th Floor (Departure Lobby)

    Narita Airport Terminal 1
  • Narita Airport T2 Mailbox
    Narita Airport Terminal 2 Post Office

    Location: Terminal 2, 3rd Floor (Departure Lobby)

    Narita Airport T2 Mailbox
  • Narita Airport T3 Mailbox
    Narita Airport T3 Mailbox

    Location: Terminal 3, 2nd Floor(Departure Lobby)
    *This is a mailbox and is for returns only. For pick up, please use Term. 2 Post office.

    Narita Airport T3 Mailbox
  • Haneda Airport Mailbox
    3F Departure Lobby

    Center area near check-in counter F or G.

    1F Entrance Plaza
    1F Lawson
    Haneda Airport Mailbox
  • Kansai Int. Airport

    Terminal 1 : 4F center area (next to escalators in central area / 4F is departure floor).

    Kansai Int. Airport
    Kansai Int. Airport

    Terminal 2 : 1F (next to 7-11 store / terminal 2 is for LCC flights only)

  • Chubu Centrair Int. Airport

    3F Departure Lobby (Near south information counter)

    Chubu Centrair Int. Airport
  • New Chitose Airport

    Operating hours: 9:00 – 17:00 (everyday)
    Location: Domestic Terminal, 2nd floor South (departure)
    *After hours, please use a mailbox near west information desk (information desk in ANA wing).

    New Chitose Airport
  • Fukuoka Airport

    Domestic terminal mailbox
    Domestic Terminal 2 Outside (central area near police station).

    Fukuoka Airport
  • Naha Airport
    Naha Airport Post Office

    Operating hours: 9:00 – 17:00 (everyday except new year holidays)
    Location: 1st floor West)

    Naha Airport