Customer Reviews 10+ Years of Keeping You Connected in Japan. Here's what our customer say.

Robert Emsley

Travel SIM card

Easy with great signal and speed

The physical SIM was easy to pick up and clearly signposted at Haneda. I was able to install and use their guide to get it working immediately. I have had strong signal from Hiroshima to Kyoto, to Osaka and Tokyo. It was a little slower at the top in Hakone but then I was on top of a volcano! I have always had signal and it works. The pricing was great and I would absolutely use this as my go to travel SIM for Japan.

Scott Muchewicz

Monthly Pocket WiFi

English Support is very helpful

Sakura Mobile has English support and they perfectly understood my request to change my payment method and sent me a link for me to update said payment method.
The website/links can be viewed in English making it very user friendly to those of us with limited Japanese ability.

Joshua

Monthly Pocket WiFi

Good customer service

Good customer service. They quickly resolved a problem I had due to my own mistake when setting up. I simply sent an email and everything was handled.

Ken Shamel

Monthly Pocket WiFi

Excellent customer service

Excellent customer service. They spoke English perfectly. Made it very easy.

Leo Tshuba

Voice & Data SIM

The guy that helped us was super…

The guy that helped us was super helpful and kind - flawless service. I recommend coming here to make a Japanese phone number !!

Cliff Kamarga

Voice & Data SIM

A real life saver!

As someone who moved to Japan and needed a Japanese phone number, Sakura Mobile was a life saver. The person who helped me spoke English well and took me through the process step by step and answered all my questions. He was patient and understanding. I was able to use an overseas Debit Card as well which really helped. I can't recommend them enough for others in a similar situation (at least the Shinjuku branch).

U Danielle Snyder Richardson

Travel WiFi

Great Service and English Support

Sakura Mobile is very easy to work with - the wifi worked great and when I wanted to extend, a simple email was all that was necessary. They also provide a package and label for easy shipping back via Japan Post. I really appreciate the great customer service and ease of use!

RD

Home Internet

Excellent Service!

I have used Sakura Mobile for 2.5 years and have been very pleased with their service throughout the duration of my contract. Their mobile SIM cards are easy to use. I also use high-speed internet wi-fi in my home and this has also been great. Their customer service is also top-notch. They respond to emails very quickly and the live in-person support communication was also excellent. A+

Toccara

Travel WiFi

Sakura Mobile was 1000/10 experience…

Sakura Mobile was 1000/10 experience for our family of 5 in Japan for 15 days. We gave the teens their own and the adults and small child (with iPad) took the other. We were able to stay connected with each other on android and apple devices no problem. Everyone had fast access reliable access to their favorite content, messaging and WhatsApp. Our service provider wanted $25 per person, per day. No way! Sakura Mobile for the win!!!

Patrick Wilde

Home Internet

Please cancel my account - but I'll be back.

Please cancel my account, in no longer in Japan. While I was using this service - it was excellent. I will definitely use this service next time I go to Japan. The arrival time of the in home wifi service was excellent. The customer service and ease of getting the device was amazing. The staff were bilingual, making the entire process was very smooth due to this.

Marcus George

Home Internet

I’ve been using the home WiFi (not…

I’ve been using the home WiFi (not wired) device for 2 months. I live in the 1st floor of a concrete building, so was worried about the signal being strong enough. There has been no problem. I use it for my phone and pc or phone and smart tv. A bit slower than wired fiber optic home internet, but definitely usable.

Service and support have been excellent.

Zhongcai Ng

Travel eSIM

Love Sakura Mobile

Love Sakura Mobile! Other providers promise you seemingly cheap “unlimited” packages, but start throttling you when you consume a particular volume. Sakura on the other hand gives you the true unlimited experience. Get this eSIM installed on your mobile before you head to Japan, instead of buying at the airport

Nicholas

Voice & Data SIM

Top Notch Customer Service

Fantastic customer service, big thank you to both Ezri and Keigo for assisting with an issue related to my eSim. Despite communicating via email, responses were prompt, to the point and most importantly helped fix the issue in under a day. Coverage is absolutely fantastic throughout the country and is so simple and easy to use.

I recommend Sakura Mobile for anyone visiting or living in Japan.

Diem Lam

Travel SIM card

Friendly & Excellent connection

Friendly, helpful and prompt service by the staff at the airport. Handed our SIM immediately.

No problem setting up the SIM. Instructions were super clear. Mobile phone recognises the SIM and network immediately. Just remember to restart the mobile phone to get connected.

SIM works well and fast. No problem at all.

Danesh Irani

Travel SIM card

The service is flawless and works well…

The service is flawless and works well everywhere. I had to exchange one of my ESims to a physical SIM and customer service experience was absolutely fantastic. You guys are great. Keep up the awesome work.

Cees Vermeulen

Travel eSIM

Great customer service!

I accidentally booked the wrong date for my esim. I sent in a ticket and they fixed it immediately to the right dates, extending the esim period by 1 day, and I didn't have to pay anything extra. 10/10 customer service.

Jackson

Travel eSIM

Quick, Clear, & Informative

What a lovely, informative, quick process. The team was very helpful and got my eSIM all set on my phone before leaving.

Junnu Hallikainen

Travel WiFi

Easy and affordable internet for trip to Japan

"Easy to pick up from and return to KIX airport.
The wifi served 2 people well over our 11 day trip to Osaka.
5/5, would recommend for everyone with phones that don't support eSim 👌"

Johan Flid Fridell

Travel eSIM

Excellent

Excellent, eSIM worked shortly after touchdown and I am having a great connection and speed ever since!

Matt

Data SIM

Recognises 2nd gen residence card

It was very quick and easy to order a SIM card and pick it up at their office the next day. They allow you to pay with an international card, and they have updated their systems to recognise the 2nd generation residence card, which I found many other providers could not do.

David Barry

Voice & Data SIM

Fantastic service

Everything from start to finish was simple and easy. The English language support was fantastic. Brandon at the Shinjuku office helped us set up our Japanese phone lines. Other team members helped us get our internet set up within days of our arrival to Tokyo. We are delighted that we chose Sakura Mobile for our phone and internet!

Bryan Ward

Travel WiFi

Excellent company and service

We have used Sakura before on a previous Japan trip and their pocket WiFi is excellent. This time we are planning another trip and I had a few questions about airport pick up and return and the response was very quick and efficient

Eliza Barragan

Home Internet

Very happy!

The website was easy to use and understand. After I submitted my request for my 5g router, the company reached out to me to confirm delivery address and location. The device arrived on time. Instructions were clear and everything worked perfectly! Very happy with my experience.

Philippe

Travel WiFi

Great Little device

I have an old phone that doesn't support eSim so this solution was perfect for me. The device is tiny and the battery holds a full day. It allowed me to stay connected and have the same experience as my wife who had an eSim. I highly recommend it.

Pat B

Data SIM

Happy customer for years

I've been a customer for years. I really like Sakura Mobile. My most recent interaction was getting their help setting up my new iphone. They were patient and knowledgeable.