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Frequently Asked Questions
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We usually respond within 24 hours.
General inquiries
For questions about orders, SIM cards, billing, technical issues, or anything else.
Pocket WiFi rental extension
For inquiries about Travel Pocket WiFiFor Long-Term Residents
Book a free consultation about Monthly SIM and Home Internet services.
Monthly SIM consultation
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Inquiries for Business Service Plans or PartnershipsCustomer Support Hours
7 days a week*10:00 AM - 5:00 PM (JST) *Except for special closures. Please check our business hours on Google maps for specific dates.
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(+81) 03-5937-5869
Mon-Sun 10:00 AM - 5:00 PM (JST)
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