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Careers at Sakura Mobile

At Sakura mobile, we value an open and global enviroment as a work place, so we’re looking for talented people who are energetic, open-minded, and passionated to help our customers. We also care our employees, so we believe that you’ll have the best support to do decent work in Japan.

Current openings


Position

(click title to jump details)

Short Description

Required Skill

Operations staff
VISA support
Reply to customer’s inquiry. Packaing and Shipping.

JPLT:N2
TOEIC: 700 (or equivalent)

Operations Staff
(Team ledaer)

VISA support
Manage operations team members. Improve operations process.

JPLT:N1
TOEIC: 700 (or equivalent)

Operations Staff VISA support

Job Description

You will mainly do two operations described below.

  1. Shipping:
    Work as a staff in a shipping line. Pack items according to orders before post office comes to pick it up. Some sort of fluency in Japanese is required as you need to talk to shipping company (JPpost, SAGAWA export, etc) and
  2. Customer support:
    ・Email support:
    Reply to emails from customers. Most inquiries are emails in English, and some emails are in Japanese.
    ・Phone calls:
    Answer to phone calls from customers. Most calls are in English. Depending on your Japanese level, you may answer calls in Japanese.

年間数万人の訪日外国人旅行客と数千人の在留外国人の会員にサービスを提供する外国人向け通信のワンストップサービスで活躍してみませんか??やる気次第ではオペレーションマネージャーなどへの昇進も可能です!

【どこ】 職場は新宿駅徒歩5分の場所にあり、アクセスが非常に便利です。オフィスも2017年4月に改装したばかりなので非常にきれいな環境です。近くにはヒルトン東京、ハイアットリージェンシー、京王プラザホテルなどが連なる西新宿はインバウンドの中心です。

【だれと】 メンバーは国際色豊か。アジア・ヨーロッパ・北米など6か国越える国の出身や在住経験をもった仲間との日常会話や関わりもきっと大きな財産になります!!

【どんなこと】 外国人のお客様からのメールやチャットでの対応やオフィスに来たお客様の対応、注文に対して商品発送をしてもらいます。 また、サービスをよくするための意見をた提案していただきたいと考えております。

【こんな人】 英語を活かした仕事がしたい! 海外での留学、在住経験を生かした仕事がしたい!

Required Skills

JPLT:N2
TOEIC: :700 (or equivalent)

Working location

Otakibashi Pacifica Bld. 9th Fl. 7-10-18, Nishishinjuku, Shinjuku-ku, Tokyo, Japan
Google map

About 5 min walk from JR Shinjuku Sta.
About 6 min walk from Keio line Shinjuku Sta.
About 2 min walk from Oedo subway line Nishi-Shinjuku Sta.

Working Hours

  • 9:30 ~ 18:30
  • 8 hours working time + 1 hour lunch break
    Overtime work: about 5-20 hours in a month.

    Salary

    JPY 3,000,000 – JPY 3,600,000 (200,000 Yen ~ 220,000 Yen per month)
    Transportation fee: commuter pass : up to 20,000 yen / mo
    Bonus : up to 2 times per year.

    Days off

  • Every weekend (Sat/Sun)
  • ※There are 2 working days on Sat and Sun per month. If you work on weekends, compensatory leave will be granted.
  • Special leaves
  • – Summer vacations (2days)
    – New year
    – Paid leave
    – Maternity or Childcare leave

    How to apply

    Directly send your resume through application form or apply at Engage site

    Operations Staff (Team ledaer) VISA support

    Job Description

    1. Manage orders and shippping. Efficient and reliable operation is required.
    2. To run an operations team. team members consist of international members such as international students, tourists on a working visa.
    3. To pick up customer’s feedback, improve products and services, propose to website improvements to web designers. You need to be a cooperative worker who can understand and pick up customer’s needs and share it with management and your team members.
    4. Identify challenges and issues in order to run you need to make smoother communications between part-time job workers, full-time workers, and managements.

    1.訪日外国人旅行客や留学生から入る商品の注文管理。 効率よくミスなくお客様に商品を届けられるチーム運営が求められます。
    2.訪日外国人旅行客や留学生からチャットやメールでのカスタマーサポート。またそのチームの統括。 留学生や外国人スタッフを含むチームの統括になりますので多様性に対する対応力が求められます。
    3.お客様の声を拾い上げ、商品開発やサービス改善、HP改善の提案。 お客様のニーズを常に感じ経営陣へ伝えることができる能力が求められます。
    4.上記発送管理、カスタマーサポートチームの統括を行う上での課題発見とその改善提案。 社員やアルバイトと経営陣の橋渡しができる能力が求められます。

    Required Skills

    JPLT:N1
    TOEIC: :700 (or equivalent)

    Working location

    Otakibashi Pacifica Bld. 9th Fl. 7-10-18, Nishishinjuku, Shinjuku-ku, Tokyo, Japan
    Google map

    About 5 min walk from JR Shinjuku Sta.
    About 6 min walk from Keio line Shinjuku Sta.
    About 2 min walk from Oedo subway line Nishi-Shinjuku Sta.

    Working Hours

  • 9:30 ~ 18:30
  • 8 hours working time + 1 hour lunch break
    Overtime work: about 5-20 hours in a month.

    Salary

    JPY 4,000,000 – JPY 5,000,000 (280,000 Yen ~ 380,000 Yen per month)
    Transportation fee: commuter pass : up to 20,000 yen / mo
    Bonus : up to 2 times per year.

    Days off

  • Every weekend (Sat/Sun)
  • ※There are 2 working days on Sat and Sun per month. If you work on weekends, compensatory leave will be granted.
  • Special leaves
  • – Summer vacations (2days)
    – New year
    – Paid leave
    – Maternity or Childcare leave

    How to apply

    Directly send your resume through application form or apply at Engage site

    Application Form