Customer reviews

We travelled Japan for almost 2 weeks. The Sakura pocket WiFi device (unlimited data) performed flawlessly for us. We kept it charged via our own power bank while we were exploring Japan. It only died one time after I unplugged it to charge another device and forgot to plug it in again.

The connection was stable, and speeds were fast enou...Read MoreRead more about We travelled Japan for almost 2 weeks.

gh for our son to watch videos on his iPad during downtime, while my wife and I also browsed the internet and watched our own videos. I cannot fault the device and the service.

*Important: Please make sure you confirm your departing airport when collecting the unit, as they may need to provide you with a return envelope so you can return it via post box at your departing airport if they do not have a service desk there. This was our only issue, and to be clear it was not Sakura Mobile at fault here. Language barrier played a part, but I got this wrong when collecting the device and that's on me. Sakura mobile were very helpful and fast to respond when I contacted them from our departing airport, and refunded me the cost of the envelope I had to purchase from the airport to post it back to them. Read LessRead less about We travelled Japan for almost 2 weeks.

Fantastic esim for Japan travel. Fast reliable internet all over Tokyo Osaka and Kyoto loved it.

I'm not very tech savvy so had an email exchange with Sakura staff who advised that as my phone wouldn't support both band 1 and 13 in order to use an e-Sim in Japan a pocket wifi was the way to go. The online ordering process was very straightforward and was sent to my hotel without extra charge (with 3 days notice). As other reviewers have said ...Read MoreRead more about I'm not very tech savvy so had an

it was provided in a zipped wallet with a charger and a prepaid envelope to pop it in a post box at the end of the rental period. The device was about 6 cms square and very light so easy to take around. Both our mobile phones were linked to it all day then it was charged up overnight. It enabled us to use Google Maps, look up information and use Google Translate. A brilliant device which never let us down. 100% recommended Read LessRead less about I'm not very tech savvy so had an

Booked sim and wifi from uk before travelling. Easily found collection point in airport and staff were exceedingly helpful in setting up. Worked all the time whilst out, couple of time in hotels it wouldn't connect and I just restarted my phone and it was all OK. Posted back at airport.

I rented a pocket wi-fi device for a week. It worked flawlessly during my trip , I did not experience any outages. The pickup was very easy at Kansai Airport and the staff were nice. Highly recommended service provider!