Pickup & Return for Travel Plans

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Airport pick up

Show passport at airport counter & receive SIM / eSIM QR code

Set up & start

Pick Up at desired locations

You can pick up your order at various locations in Japan. We also ship to locations such as rental car and seaport counters.
For special/specific pickup locations, please contact them in advance to confirm if they can receive your package.

Airport

Sakura Mobile has pickup available at Narita, Haneda, Kansai and Fukuoka International Airport counters. Please check Airport counters hours.

Hotel

We ship to any hotels within Japan. You can receive and start using it when you check in.

Our Office

You may stop by our Shinjuku Office or pick up your order at our partner counters in Shibuya / Fussa (Yokota) / Iwakuni.

Residence

We deliver to residential addresses such as AirBnB, Friend's house, or similar rental services. Residence name / room number is required.

Airport counter locations

Kansai International Airport T1

Chubu Centrair International Airport

New Chitose Airport

Fukuoka Airport

Central Post office locations

How To Pick Up at a Post Office

When you arrive at the post office, proceed to one of the counters (24h post office has a specific counter called YuYu window) and tell them that you are there to collect a package (post office pickup is called “Kyokudome” in Japanese). Then show your passport for ID check. They will search for the package addressed to you from there.

Direct Pickup at Shinjuku Office

Please place an order before visiting our office to shorten the waiting and processing times.

Address:

Zenken Plaza II 6th Fl.
1-3-13, Nishishinjuku, Shinjuku, Tokyo, Japan 160-0023

Access:

5 min walk from JR Shinjuku Station West Exit.

Office Hours:

Everyday 10 AM - 5 PM
Closed: New Year Holidays
If you would like to visit our Shinjuku office outside office hours, please make a reservation in advance using this this link. We will try our best to help you.

Sakura Mobile SHINJUKU FRONT OFFICE DIRECTIONS

Return and drop off

For SIM cards

Simply dispose of the SIM card after use—no need to return it.

Return Pocket WiFi

pack

1. Pack

Place the rental device and all accessories in the provided prepaid return envelope—no postage required.

postbox

2. Drop

Drop it into any postbox in Japan. Postboxes are available at:

All major airports in Japan. Please check airport postbox locations listed in the next section.
Many convenience stores (All Lawson convenience store).

Airport Postbox locations

Every airport post office has a postbox, with some located in the departure lobbies.
Important:
There are no postboxes or post offices after the security check/passport checkpoints. Please return your package before proceeding to the security check.

Narita Airport T1