Contact Us for eSIM Support

Name*

Email*

Booking ID*

Type of Inquiry*

Message*

Type of Trouble*

Please select the operating system*

Android
iOS (iPhone)
iPadOS (iPad)

Installation location*

Installed in Japan
Installed outside of Japan

- Please enter the device model name (e.g. iPhone 14 Pro/Pixel 7/Galaxy S23, etc.)
- Please upload error screens or any related images
- Please upload screenshots of the installed eSIM

Please check the EID and SIM lock status. You can verify iPhone SIM Lock status through "Settings → General → About → Carrier Lock".

Message (Type of Trouble)*

Screenshot (error screens, etc.)

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 10 MB.

When taking a screenshot, please set the device language to English.

Name

This field is for validation purposes and should be left unchanged.

For monthly contracts

Travel eSIM inquiry

For Travelers SIM / eSIM / WiFi

Physical SIM

eSIM

Pocket WiFi

For Residents Monthly Plans / Home Internet

Voice+Data SIM / eSIM

Data only SIM / eSIM

Pocket WiFi

Home internet

For Travelers SIM / eSIM / WiFi

Physical SIM

eSIM

Pocket WiFi

For Residents Monthly Plans / Home Internet

Voice+Data SIM / eSIM

Data only SIM / eSIM

Pocket WiFi

Home internet