PICK UP AND RETURNS

 

1. Order online

Please place an order through our website.
We request 3-days-transit-time for regular shipping. please place order at least 3 days prior to your pick up (or arrival) date.
For urgent orders, you can use express shipping or directly pick up from our office in Shinjuku.

2. Shipment

We ship 3 days prior to your pick up date.
Once we ship, we will send a shipping email.
You will find a tracking code and tracking URL in the email.

Here are the typical cases of tracking service log.

Typical log of hotel/residential deliveries.
tracking_hotel

Typical log of post office deliveries(Airport/Central/Local).
tracking_postoffice

3. Pick up at desired locations

You can choose various pick up locations within Japan as shown in the below.
We may also ship many places such as rental car counters or counters at seaports.
If you would like to pick it up at special locations of your choice, please contact them to confirm whether they are okay to receive your package.

Airport Counter Locations

Narita Airport Terminal 1

Operating hours: 6:30 a.m. until time of last flight
Location: Narita Airport Term. 1 South Wing 1st floorF QL Liner Counter (Arrivals)
Narita Airport Terminal 1

Narita Airport Terminal 2

Operating hours: 6:30 a.m. until time of last flight
Location: Narita Airport Term. 2 1st floor (Arrivals), QL Liner Counter
Narita Airport Terminal 2

Narita Airport Terminal 3 (Please use Terminal 2)

There is no counter at Narita Terminal 3. Please use Terminal 2 for pick up.
To transfer from T3 to T2, you can walk (630m) or take a shuttle bus. For details, please refer to Official website
For returns, you may use T3 postbox located around food court.

Narita Airport Terminal 3 Map

Narita Airport Terminal 3 Map

Narita Airport Terminal 2

Operating hours: 6:30 a.m. until time of last flight
Location: Narita Airport Term. 2 1st floor (Arrivals), QL Liner Counter
Narita Airport Terminal 2

Haneda Airport(International) Arrival LobbyOfficial website

Operating hours: Operates 24 hours a day
Location: Haneda Airport(International) Arrival Lobby(2F), JALABC Counter
Haneda Airport

Kansai International Airport Terminal 1 Official website

Operating hours: 6:15 – 22:30 (everyday)
Location: Kansai International Airport Arrival Lobby(1F), JALABC Counter
Kansai International Airport

Chubu Centrair International Airport Official website

Operating hours: 9:00 – 17:00 (Monday – Friday)
Location: Welcome Garden, 1st floor
narita2

New Chitose Airport Domestic Terminal Official website

Operating hours: 9:00 – 17:00 (everyday)
Location: Domestic Terminal, 2nd floor South
Map
narita2

Naha Airport Official website

Operating hours: 9:00 – 17:00 (everyday except new year holidays)
Location: 1st floor West
narita2

Pick up at Central Post Office

Pick up at Shinjuku Front Office

You may also stop by our shinjuku office, and pick it up today. Pre-Order is requested before visiting our office.

Otakibashi Pacifica Bldg. 9th Fl. 7-10-18, Nishishinjuku, Shinjuku-ku, Tokyo, Japan 160-0023
*Google map

Office hours : Mon-Fri 10:00 – 18:00 Please stop by during office hours.

Access: 5min walk from JR Shinjuku Station West Exit.

Pick up at Yokosuka Pick-up Counter (Near Yokosuka Chuo Station)

You may pick up the item at our pick-up counter in Yokosuka. Your order need to be completed 3 days prior to your pick up date.

1-24 Odaki-cho, Yokosuka-shi, Kanagawa-ken 〒238-0008 *Google map

Office hours : Mon, Tue, Thu, Fri 10AM-6PM / Sat 10AM-4PM / Wed, Sun, Federal Holidays close

4. Returning Devices

Please use return envelope supplied in the package.
No postage is required for the supplied return envelope.
Simply put everything in and drop it to Postbox at airport or around you.

Post-boxes are available at:

  • All major airports in Japan
  • Many convenience stores (All lawson convenience store)

*For most hotels, they will return the package for you. Please ask at your hotel receptions.


post
Typical Japanese PostBoxes


wifi-package
Product Package

AIRPORT POSTBOX LOCATIONS

Please note:

  • Every airport post office has a mailbox. Also, there are some mailboxes in other locations, often in departure lobby.
  • There is no postbox or post office in restricted area (areas after security check / passport control).
    Please return the package before proceeding to security check.
  • In major airports, postbox are available in the departure lobby.

Narita Airport Terminal 1 Post Office
Location: Terminal 1, 4th Floor (Departure Lobby)
Narita T1 postbox

Narita Airport Terminal 2 Post Office
Location: Terminal 2, 3rd Floor (Departure Lobby)
Narita T2 postbox

Narita Airport Terminal 3 Postbox
Location: Terminal 3, 2nd Floor(Departure Lobby)
*This is a postbox and is for returns only. For pick up, please use Term. 2 Post office.
NaritaT 3 postbox

Haneda Airport Postbox

Postboxes in Haneda Airport

Location: 3F Departure Lobby in center area near check-in counter F or G.
haneda
***Also there is a mailbox at Lawson in 1F .***
1F Entrance Plaza (2 postboxes are available)

Kansai International Airport Postbox

Terminal 1 : 4F center area (next to escalators in central area / 4F is departure floor).
KIX T1 postbox

Terminal 2 : 1F (next to 7-11 store / terminal 2 is for LCC flights only)
KIX t2 postbox

Other locations:

Terminal 1 2F Arrival Floor (North area)

Terminal 1 1F Outside (near exit E)

Terminal 1 2F Post Office (South area)

Chubu Centrair International Airport

Postboxes in departure floors:

3F Departure Lobby (Near south information counter)
NGO postbox

Other locations:

Access Plaza (Near escalators to taxi stand)

Post office (Welcome Garden, 1st floor)

New Chitose Airport

New Chitose Airport Post Office
Operating hours: 9:00 – 17:00 (everyday)
Location: Domestic Terminal, 2nd floor South (departure)
CTS postbox
***After hours, please use a postbox near west information desk (information desk in ANA wing).***

Postbox in International Terminal:

2F Terminal entrance official website (End of the connecting passage)

Fukuoka Airport Postbox

Domestic terminal Postbox
Domestic Terminal 2 Outside (central area near police station).
CTS postbox

International Terminal Postbox
3F departure lobby outside (passageway near check in counter F)

Naha Airport Post Office

Naha Airport Post Office
Operating hours: 9:00 – 17:00 (everyday except new year holidays)
Location: 1st floor West
CTS postbox

3F check-in Lobby postbox(central area near information desk)