PICK UP AND RETURNS
1. Order online
Please place an order through our website.
We request 3-days-transit-time for regular shipping. please place order at least 3 days prior to your pick up (or arrival) date.
For urgent orders, you can use express shipping or directly pick up from our office in Shinjuku.
2. Shipment
We ship 3 days prior to your pick up date.
Once we ship, we will send a shipping email.
You will find a tracking code and tracking URL in the email.
Here are the typical cases of tracking service log.
Typical log of hotel/residential deliveries.
Typical log of post office deliveries(Airport/Central/Local).
3. Pick up at desired locations
You can choose various pick up locations within Japan as shown in the below.
We may also ship many places such as rental car counters or counters at seaports.
If you would like to pick it up at special locations of your choice, please contact them to confirm whether they are okay to receive your package.
Airport Post Offices
We deliver to airport post offices. You can get connected right after arrival. Please check Airport post office hours.
Hotels
We ship to any hotels within Japan.
You can receive and start using it when you check in.
Post office branches
We deliver to any local post office branches including ones near your accommodations. Central post offices are open for 24 hours. You may contact us for local branch locations.
Residential Addresses
We deliver to residential addresses such as AirBnB, Friend’s house, or similar vacation rental services. for these type of accommodations we request, residence name / in care of name / Room Number is requested for ensured delivery.
Airport Post Office Locations
Narita Airport Terminal 1
Operating hours: 8:30 – 20:00 (everyday)
Location: Terminal 1, 4th Floor (Departure Lobby)
Narita Airport Terminal 2
Operating hours: 8:30 – 20:00 (everyday)
Location: Terminal 2, 3rd Floor (Departure Lobby)
Narita Airport Terminal 3 (Please use T2 Post office)
There is no post office at Narita Terminal 3. Please use Terminal 2 Post office for pick up.
To transfer from T3 to T2, you can walk (630m) or take a shuttle bus. For details, please refer to Official website
For returns, you may use T3 postbox located around food court.
Narita Airport Terminal 3 Map
Narita Airport Terminal 2 Postoffice
Operating hours: 8:30 – 20:00 (everyday)
Location: Terminal 2, 3rd Floor (Departure Lobby)
Haneda Airport Domestic Terminal 1 Official website
Operating hours: 9:00 – 17:00 (Monday – Friday)
Location: Domestic Terminal 1 Bldg, 1st Floor Central Area
You need to take a shuttle bus or trains to go to domestic terminal.
Check here for transferring from Int. terminal to domestic terminal.
For returns, you may use postboxes in Int. terminal.
Kansai International Airport Terminal 1 Official website
Operating hours: 9:00 – 17:00 (everyday)
Location: Terminal 1 Bldg, 2nd floor South
Chubu Centrair International Airport Official website
Operating hours: 9:00 – 17:00 (Monday – Friday)
Location: Welcome Garden, 1st floor
New Chitose Airport Domestic Terminal Official website
Operating hours: 8:00 – 17:00 (everyday)
Location: Domestic Terminal, 2nd floor South
Naha Airport Official website
Operating hours: 9:00 – 17:00 (everyday except new year holidays)
Location: 1st floor West
Pick up at Shinjuku Front Office
You may also stop by our shinjuku office, and pick it up today.
Pre-Order is requested before visiting our office.
Office hours : Mon-Fri 10:00 – 18:00
Please stop by during office hours.
Shinjuku Park Tower
Tower N 30th floor, 3-7-1 Nishi Shinjuku, Shinjuku-ku, Tokyo
The same building as Park hyatt Tokyo.
Link to Google map
Link to Shinjuku Park Tower Access Map
*If you prefer, you may also use shuttle buses to/from Shinjuku Station West Exit.
Shuttle buses leave every 10-15 minutes from 10:10a.m. to 19:20 from the square in from of Shinjuku Park Tower.
Shuttle buses will arrive near the Bank of Tokyo-Mitsubishi UFJ at L Tower
4. Returning Devices
Please use return envelope supplied in the package.
No postage is required for the supplied return envelope.
Simply put everything in and drop it to Postbox at airport or around you.
Post-boxes are available at:
- All major airports in Japan
- Many convenience stores (All lawson convenience store)
*For most hotels, they will return the package for you. Please ask at your hotel receptions.
Airport Postbox locations
Please note:
- Every airport post office has a mailbox. Also, there are some mailboxes in other locations, often in departure lobby.
-
There is no postbox or post office in restricted area (areas after security check / passport control).
Please return the package before proceeding to security check. - In major airports, postbox are available in the departure lobby.
Location: Terminal 1, 4th Floor (Departure Lobby)
Location: Terminal 2, 3rd Floor (Departure Lobby)
Location: Terminal 3, 2nd Floor(Departure Lobby)
*This is a postbox and is for returns only. For pick up, please use Term. 2 Post office.
Haneda Airport Postbox
Postboxes in Haneda Airport
Location: 3F Departure Lobby in center area near check-in counter F or G.
***Also there is a mailbox at Lawson in 1F .***
1F Entrance Plaza (2 postboxes are available)
Kansai International Airport Postbox
Chubu Centrair International Airport
New Chitose Airport
New Chitose Airport Post Office
Operating hours: 8:00 – 19:00 (everyday)
Location: Domestic Terminal, 2nd floor South (departure)
***After hours, please use a postbox near
Fukuoka Airport Postbox
Domestic terminal Postbox
Naha Airport Post Office
Operating hours: 9:00 – 17:00 (everyday except new year holidays)
Location: 1st floor West
3F check-in Lobby postbox(central area near information desk)