Customer Reviews

The customer service was fast and…

The customer service was fast and everyone was very helpful! I had to have a new SIM card shipped and they even waived the fee. The best customer support I've experienced in a phone company!

Excellent service from network and staff

The staff at the airport pick-up point were wonderful and incredibly helpful. They set up our phones very quickly, giving us instructions and SIM removal tools in case we needed to change SIMs at any point.
They even helped us find the toilets and pick-up point for the airport shuttle bus.
The service was fast and reliable and the only time it went slowly was when I was in a basement floor bar with a low signal. The rest of the time the signal was strong and fast enough.

I’ve used Sakura Mobile for the last…

I’ve used Sakura Mobile for the last ten years and they never failed, delivering excellent service. Their SIM cards are easy to configure and provide very good coverage in Japan.

Easy to use, fantasitc customer support

Ordering a SIM card was easy on the website. They sent me multiple emails with instructions on how the process will be for collection at the airport, how to activate the eSIM, and how to register my phone in the system for activating the eSIM.
I contacted them to change my pick-up date once, they replied within 24 hours and everything was sorted perfectly.
The pick-up process was easy, the instructions enclosed in the envelope was detailed and easy to follow. I activated my eSIM within 5 mins after the collection. Definitely recommend to everyone!

Changing from a physical SIM card to an eSIM…

Changing from a physical SIM card to an eSIM card seemed daunting at first, but Sakura Mobile's support staff helped me every step of the way. They could not have been more helpful!

Returning user, always great !

Really good experience with data and SIM plan. I stayed in Japan for 6 weeks and never had problems with reception anywhere! Moreover, the customer support was extremely quick when I had a problem setting ups the eSim (which was totally my own fault). The prices are also really fair, even though you could get it cheaper somewhere else.

Great Option for First Visit to Japan

Picking up the pocket wifi at Haneda was a breeze and dropping it off was as well. I didn’t need to drop it off at the same location which makes it convenient since we flew out of KIX.

The service was great and worked well. The battery lasted most of the day as long as it was fully charged. We primarily used it from 8am-10pm and it was left just enough juice to make it to the end of the day.

Love Sakura pocket Wifi!

Getting the pocket WIFI from Sakura Mobile was easy. It worked great, no hiccups at all and returning the equipment was a as easy as dropping it off at a mail box. Rates were better than the completion.

For non-native speakers in Japan

For non-native speakers in Japan, our Sakura Mobile Pocket WiFi unit was indispensable for navigating, communicating, and translating on the go. It worked as advertised and never let us down during our three-week visit. I also like that we didn't need to adapt our phones in any way with SIMs or eSIMS; just turn the unit on and WiFi appears for several devices. The range was very acceptable as well. I would highly recommend Sakura Mobile Pocket WiFi for foreign travellers in Japan.

Great service, no inconvenience!

No inconvenience!

Connection was smooth for the 1 month that I've been using it. Customer support is also quick in responding to any questions I had.

I got the eSIM data plan + voice and it's never been easier being able to make calls and reservations here. Had some troubles setting it up but the staff at the counter where I picked up my package helped to promptly fix my issues!

Very impressed with the customer…

Very impressed with the customer service I received when I needed help in setting up my phone for voice and data, prompt and clear responses to my queries making the process very easy. I'm glad I chose Sakura as an alternative to be being tied into a contract and highly recommend them.

Ordered the voice and data card online

Ordered the voice and data card online. They delivered on time and stayed in contact the entire time.

I have received the best customer…

I have received the best customer service I have ever experienced from any company – and a huge part of that was thanks to Masaharu from the Operations Team.The level of support has been exceptional. In an era when most providers are pushing AI chatbots and automated systems that leave customers frustrated, the genuine personal touch Masaharu and your team provided was incredibly refreshing. Every interaction was prompt, thoughtful, and actually human – it made all the difference.It’s clear that Sakura Mobile has chosen to invest in its people rather than replace them, and the result is customer service that stands head and shoulders above the rest. I’m genuinely impressed and very grateful.Please pass on my sincere thanks to Masaharu – he’s an absolute credit to your company – and to the wider team for setting such a high standard.I’ll be recommending Sakura Mobile to everyone I know.

Great Service, Great Connection

Sakura Mobile has a great team of professionals who are attentive and kind. They respond quickly and are very accommodating. I have my service plan with them, and my connection is great anytime I travel within Japan. Their home WiFi also gave me no issues, and the connection was solid. I truly recommend them.

Sakura Fiber Internet Review

I had Sakura Fiber Internet installed last month. The connection has been consistently good, and the customer service and installation has been excellent. The installation was very helpful in working with me to find an inconspicuous area to run the wiring. We had been using a wireless router from two other major providers, but the connection with those services was never great and sometimes non-existent.