PICK UP AND RETURNS

 

Order

We request payments before shipment.
Please place an order through our website.
Transit time for regular shipping is 3 days. please place order at least 3 days prior to your pick update.
For urgent orders, please use express shipping or office pick up at Shinjuku.

Shipment

We ship 3 days prior to your pick up date.
Once we ship, we will send a shipping email.
You will find a tracking code in the email.

Here are the typical cases of tracking service log.

Typical log of hotel/residential deliveries.
tracking_hotel

Typical log of post office deliveries(Airport/Central/Local).
tracking_postoffice

Pick up at desired locations

You can choose various pick up locations within Japan as shown in the below.
We may also ship many places such as rental car counters or counters at seaports.
If you would like to pick it up at special locations of your choice, please contact them to confirm whether they are okay to receive your package.

Pick up at Shinjuku Front Office

You may also stop by our shinjuku office, and pick it up today.
Pre-Order is requested before visiting our office.
Office hours : Mon-Fri 10:00 – 18:00
Please stop by during office hours.

Shinjuku Park Tower
Tower N 30th floor, 3-7-1 Nishi Shinjuku, Shinjuku-ku, Tokyo
The same building as Park hyatt Tokyo.

Link to Google map
Link to Shinjuku Park Tower Access Map

parktowerf1

*If you prefer, you may also use shuttle buses to/from Shinjuku Station West Exit.
Shuttle buses leave every 10-15 minutes from 10:10a.m. to 19:20 from the square in from of Shinjuku Park Tower.
Shuttle buses will arrive near the Bank of Tokyo-Mitsubishi UFJ at L Tower

Airport Post Office Locations

Narita Airport Terminal 1

Operating hours: 8:30 – 20:00 (everyday)
Location: Terminal 1, 4th Floor (Departure Lobby)

Narita Airport Terminal 2

Operating hours: 8:30 – 20:00 (everyday)
Location: Terminal 2, 3rd Floor (Departure Lobby)

Narita Airport Terminal 3 (Post office is Not Available at T3)

There is no post office at Narita Terminal 3. Please use Terminal 2 Post office for pick up.
For returns, you may use T3 postbox located around food court.

Haneda Airport Domestic Terminal 1

Operating hours: 9:00 – 17:00 (Monday – Friday)
Location: Domestic Terminal 1 Bldg, 1st Floor Central Area
You need to take a shuttle bus or trains to go to domestic terminal.
Check here for transferring from Int. terminal to domestic terminal.
For returns, you may use postboxes in Int. terminal.

Haneda Airport Int. Terminal (Premium Option Required)
For pick-ups after P.O business hours / Saturday / Sunday.
Operating hours: 24hrs / everyday
Location: JAL ABC counter at int. terminal, 2nd floor arrival lobby

Kansai International Airport Terminal 1

Operating hours: 9:00 – 17:00 (everyday)
Location: Terminal 1 Bldg, 2nd floor South

Chubu Centrair International Airport

Operating hours: 9:00 – 17:00 (Monday – Friday)
Location: Welcome Garden, 1st floor

New Chitose Airport Domestic Terminal

Operating hours: 8:00 – 17:00 (everyday)
Location: Domestic Terminal, 2nd floor South
Map

Naha Airport

Operating hours: 9:00 – 17:00 (everyday except new year holidays)
Location: 1st floor West

Returning Devices

Please use return envelope supplied in the package.
No postage is required for the supplied return envelope.
Simply put everything in and drop it to Postbox at airport or around you.

Post-boxes are available at:
All major airports in Japan
Many convenience stores (All lawson convenience store)
*For most hotels, they will return the package for you. Please ask at your hotel receptions.


post
Typical Japanese PostBoxes


wifi-package
Product Package

Airport Postbox locations

Please note:
There is no postbox or post office in restricted area (areas after security check / passport control).
Please return the package before proceeding to security check.

In major airports, postbox are available in the departure lobby.

Narita Airport

Narita Airport Terminal 1 Post Office
Location: Terminal 1, 4th Floor (Departure Lobby)

Narita Airport Terminal 2 Post Office
Location: Terminal 2, 3rd Floor (Departure Lobby)

Narita Airport Terminal 3 Postbox
Location: Terminal 3, 2nd Floor(Departure Lobby)
*For returns only. For pick up, please use Term. 2 Post office.

Haneda Airport

Blue Sky Premium Shop
Store Opening hours: 6:00 – 23:00 (everyday)
Location: Int. Terminal 3F(Departure Lobby) — Inside blue sky premium shop near counter G/F and immigration control.
***After the store opening hours, please use a postbox inside AirLawson Convenience store at 1F Entrance Plaza***

Kansai International Airport

Terminal 1 : 4F center area (next to escalators in central area / 4F is departure floor).
Terminal 2 : 1F (next to 7-11 store / terminal 2 is for LCC flights only)

Other locations:

Terminal 1 2F Arrival Floor (North area)

Terminal 1 1F Outside (near exit E)

Terminal 1 2F Post Office (South area)

Chubu Centrair International Airport

Postboxes in departure floors:

3F Departure Lobby (Near south information counter)

Other locations:

Access Plaza (Near escalators to taxi stand)

Post office (Welcome Garden, 1st floor)

New Chitose Airport

New Chitose Airport Post Office
Operating hours: 8:00 – 19:00 (everyday)
Location: Domestic Terminal, 2nd floor South (departure)
***After hours, please use a postbox near west information desk (information desk in ANA wing).***

Postbox in International Terminal:

2F Terminal entrance (End of the connecting passage)

Fukuoka Airport Postbox

Domestic terminal Postbox
Domestic Terminal 2 Outside (central area near police station).
International Terminal Postbox
3F departure lobby outside (passageway near check in counter F)

Naha Airport Post Office

Naha Airport Post Office
Operating hours: 9:00 – 17:00 (everyday except new year holidays)
Location: 1st floor West
3F check-in Lobby postbox (central area near information desk)