Last update on
This article is up to date, including information about COVID-19
Kansai being a really rich region in terms of culture, architecture and landscape, as well as being home to the most vibrant cities Japan has to offer, it is no wonder a lot of travelers go through its International Airport (KIX), making it one of the top busiest Airport in Japan, and even Asia.
This Article is for whoever going to or interested in Kansai and its main cities (Osaka, Kyoto, Nara, Kobe…), for the ones who prefer Tokyo you can check out our Complete guide to Narita Airport or our Complete guide to Haneda Airport.
Kansai being more rural than Kanto we bet you are confused and have a lot of questions regarding the area and the best ways to spend a smooth, stress-free time here starting right from Kansai International Airport.
You might be wondering:
- How can I get around Japan without speaking Japanese?
- Can I travel solo in Japan?
- How can I make my short time in Japan amazing?
- Can I use my phone in Japan? What about internet?
Don’t panic! We have these answers and more to help put your mind at ease. Keep reading to learn what you need to start your journey off on the right foot with this complete guide to Kansai Airport.
- Available Kansai Airport Services
- Special IC Card and Airport Ticket Bundle Offer
- Free WiFi in Japan
- Useful Apps for Navigating Japan
- Get a Pocket WiFi / SIM Card at Kansai Airport & Leave Your Stress
- The Sakura Mobile Difference
Available Kansai Airport Services
Skip to what you need to know:
- Kansai Airport WiFi
- Recharging Spots
- Free Internet + Computer
- Portable WiFi / Compatible SIM Cards
- Information Counters
- Transportation Between Kansai Terminals
- Train Transportation out of Kansai
Kansai Airport WiFi
Likely, one of the first things you will want to do after landing at Kansai Airport is to let your family and friends know you have arrived safely and post a selfie!
How to Connect to Kansai Airport Free WiFi
- From your device’s “Settings” menu, set “WiFi” to ON and select “FreeWiFi@KIX” SSID or an SSID that starts with “FreeWiFi@KIX”.
- The WiFi connection screen will automatically be displayed and you will be asked to agree to the Terms and Conditions of Use and Security Caution.
- Once you agree, you have access to internet — no extra steps required.
If your laptop does not have a wireless LAN card, you may still connect to the Internet using one of the LAN cables installed at the computer desks.
Recharging Spots and PC Desks
Recharging spots for your devices are available in a number of locations throughout the terminals and are free of charge. Also, if for some reason you need use a computer with internet, Kansai Airport offers access to computers at the Recharging Spots for a fee of 100 yen per 10 minutes.
|Terminal 1||1st Floor||>Map|
|International Gate Area Center:||>Map|
|International Gate Area North Wing:||>Map|
|International Gate Area South Wing:||>Map|
|Domestic Gate Area:||>Map|
|Terminal 2||Public area (International):||>Map|
|International Gate Area:||>Map|
|Domestic Gate Area:||>Map|
Portable WiFi / Compatible SIM Cards
Various companies offer portable WiFi and SIM card services inside Kansai Airport. Savvy travelers will make sure to rent either of the two before leaving the airport, because staying connected is essential for any visitor to Japan.
We cover more on this service later in this guide, but you can jump ahead here.
There are a total of 8 Information Counters at the airport which can be identified by their question mark “?” signs.
The staff generally speak English and will help you with whatever needs you have while letting you experience Japan’s world-famous hospitality.
Information counters can provide you with a variety of information, such as:
- Transport to and from Japan’s main domestic and international airports
- Flight arrival and departure
- Hotels near airports
Transportation Between Kansai Airport Terminals
There are many ways to get from one terminal to another. While you can walk or take a taxi, the most convenient way is to catch a free shuttle bus.
A free shuttle bus is available to travel between Aeroplaza (the building next to Terminal 1) and Terminal 2. (Time required: 7 to 9 minutes)
Please note that those heading into their quarantine period will not be able to use the free shuttle buses. Due to COVID-19, buses may be running less frequently. Please call and ask the airport beforehand or go to the bus station directly and confirm.
Kansai Shuttle Bus Timetable
Important: Be sure to allow plenty of time when using the shuttle service as buses may be delayed or canceled due to traffic congestion. Also, compensation is not available for missed connections to other means of transport (aircraft or rail, etc.) resulting from delayed or canceled bus services.
Bus Stop: Aeroplaza, 1F
Bus Stop: Terminal 2 Building
Train Transportation out of Kansai Airport
If you are leaving Kansai Airport, the line you are going to take will heavily depend on your first destionation, as Kansai is full of very popular cities like Kyoto, Osaka, Nara and Kobe, to name a few.
Don’t hesitate to ask Travel desk of Kansai tourist Information Center on the 1st Floor of Terminal 1 about everything related to transportation in and out of the airport, tickets and hotel booking.
Downloadable maps are also available if you do not plan on getting a portable WiFi or SIM right from the airport.
|Destination||Name||Time||1 adult (est.)|
|Nankai-Kuko Line||45 mins||$9|
|Kyoto Station||Ltd Exp. Haruka||90 mins||$30|
|Nara||Nankai-Kuko Line to Shin-Imamiya
Change to Osaka Loop Line to Nara
If you are heading into your quarantine period, you are not allowed to use public transportation (buses, trains, etc.).
Below is information provided by the Minstry of Health, Labor and Welfare in response to COVID-19.
We ask that those coming to Japan arrange their own means of transportation (personal car, rental car, etc.) from the airport. The use of public transportation such as trains, buses, taxis, planes (domestic flights), and passanger boats is strongly discouraged. Individuals who are coming to Japan using the Residence Track or the Business Track and have a written pledge should use the means of transportation listed on their written pledge (personal car, car provided by your company, rental car, car service companies, etc.), and not the buses provided by the quarantine station.
Get a Rechargeable Train Card (IC Card)
Japan is a country often regarded as the king of convenience, and this is clearly on display with their public transportation system. Have you ever heard of an IC card? If you haven’t, you definitely need get one for your trip as it will save you a lot of time and headaches. IC cards look like a credit card and act as a rechargeable train ticket that can be recharged at any train station in the greater Kansai area. If you plan to travel outside of the main cities, you may need to switch to paper tickets at some point, since both Suica and Icoca cards aren’t always accepted in the countryside.
It doesn’t matter which card you get, because Suica and Icoca can be recharged at each other’s ticket terminals and can be used at any train station in Kansai.
Where can you use an IC card?
- Public transportation
- Vending machines
- Some shops and convenience stores
- Some restaurants
The card itself costs around $5 USD, plus the amount you decide to add to it. It’s possible to get back the $5 as well as any remaining credit by returning the card to a train station clerk (go to a JR station for Suica and JR West station for Icoca).
Special IC Card and Airport Ticket Bundle Offer
Icoca and Haruka Line teamed up to offer a bundle pack for visitors, If you’re a tourist, the Haruka Pass is the cheapest, most straightforward and fastest way to get from KIX to Kyoto, Osaka and Kobe.
“ICOCA & HARUKA” is a bundle set containing an Icoca IC card (pre-charged with 1,500 yen) and a discounted ticket for the Kansai-Airport Express “HARUKA.”
The Icoca can be used on JR, subway, private railway and bus transportation and for shopping in the Kansai Area and beyond.
The Kansai-Airport Express “HARUKA” provides direct access from Kansai-airport Station to Tennoji, Shin-Osaka and Kyoto Stations.
If you already have an Icoca card, you can purchase the “HARUKA discount ticket” without buying a new Icoca.
Earlier we mentioned Portable WiFi and SIM Card rental services at Kansai Airport. Having internet on the go is not only lifesaving but it can offer you a side of Japan you might never have experienced without it. Let’s dig in a bit more on how internet can make your trip to Japan easy and stress-free.
Free WiFi in Japan
Free WiFi exists in Japan, but its reliability and accessibility for international travelers on a tight schedule is another story. Here is a short list of places that usually offer free WiFi hotspots in Japan (though you may need to buy something to sit down):
- Seven Eleven
- Some train stations
Useful Apps for Navigating Japan
A lot can get lost in translation, but the digital age is making it easy to travel to countries without knowing the language. Here’s our list of apps that can help you communicate, save time, and save money during your travels in Japan.
Kansai Free Wi-Fi
- List up of recommended spots in Kansai
- Gives access to free internet spot when possible (mainly in urban areas)
- Translate whatever you want to say or understand on the go
- Take a picture of Japanese words on menus, road signs, hotel documents and Google Translate will tell you what they mean
- Speak into your smartphone’s microphone for voice translation, especially when typing takes too long
- Get directions from your location to any landmark or address
- Choose your transportation, from trains to subways, buses, bullet trains, and more
- Fares and travel time are displayed for easy management of your travel budget (if you aren’t using a JR Pass)
- Find the nearest restaurants for your favorite food
- Access thousands of customer reviews
- Post your reviews for fellow international travelers
- Japan’s answer to Yelp, Gurunavi offers thousands of restaurant options
- Access to English reservation support
- A great multi-function tool for traveling
- Currency converter, speech translator, weather forecast, and more
- Some features are even accessible without internet access
Get a Pocket WiFi / SIM Card at Kansai Airport & Relieve Your Stress
If you are entering Japan using the Residence Track, you will begin the quarantine period immediately after arriving in Japan. Therefore, you may not able to obtain a Japanese SIM card once they leave the airport.
With Sakura Mobile, you can pick up a Japanese SIM card at our pickup counters located in the arrival areas of various Japanese airports. If you are interested, please check out our plans.
Using any or all of our recommended apps will likely make your trip to Japan much more enjoyable and relaxing, but trying to find a free hotspot to use those apps won’t! This is why there are some great deals at Kansai Airport on Pocket WiFi and compatible SIM Cards that international travelers can take advantage right after they land.
The easiest way to rent a Pocket WiFi or SIM Card is to order online before traveling to Japan. That way you can easily compare plans from the comfort of your home, fly to Japan with peace of mind knowing that you will be able to get connected once you land, and then head straight to the designated counter at Kansai Airport to pick it up — no contracts, no long lines!
Operating hours: 7:00 – 19:00 (every day)
Location: Kansai International Airport Arrival Lobby（1F）, JALABC Counter
The Sakura Mobile Difference
You have places to go and all of Japan to experience! Don’t waste your time getting lost in confusion.
At Sakura Mobile, we understand that international travelers and long term residents need to make their stay in Japan stress-free, which is why we have simplified the process of getting a short and long term Pocket WiFi or SIM Card.
With our rental devices you can travel across Japan — from Tokyo to Osaka and beyond — without worrying about losing a connection. We’ve made it even simpler for you with our easy Kansai Airport pickup option that gives you both the Freedom and Quality of Service you deserve!
- Online ordering
- Many types of plans that match your needs
- Fast pickup at your preferred location
- Easy returns in any Japanese mailbox with the provided envelope
- Online top-up
- SIM compatibility
- No contract
- No activation fee
- Fast LTE data
- Biggest network in Japan
- Unlimited data
- Hotspot/tethering capability
- Full English support
- Trusted by thousands of travelers just like you
In the meantime, here’s what over 3000 travelers have to say about Sakura Mobile.