Pickup & Return for Monthly Plans

Order online

Get to Japan

Pickup

Show residence card or
verify ID with eKYC

Pick Up at desired locations

You can pick up your order at various locations in Japan. We also ship to locations such as rental car and seaport counters.
For special/specific pickup locations, please contact them in advance to confirm if they can receive your package.

Airport

Sakura Mobile has pickup available at Narita, Haneda, Kansai and Fukuoka International Airport counters. Please check Airport counters hours.

Hotel

We ship to any hotels within Japan. You can receive and start using it when you check in.

Our Office

You may stop by our Shinjuku Office or pick up your order at our partner counters in Shibuya / Fussa (Yokota) / Iwakuni.

Residence

We deliver to residential addresses such as AirBnB, Friend's house, or similar rental services. Residence name / room number is required.

Airport counter locations

Kansai International Airport T1

Chubu Centrair International Airport

New Chitose Airport

Fukuoka Airport

Direct Pickup at Shinjuku Office

Please place an order before visiting our office to shorten the waiting and processing times.

Address:

Zenken Plaza II 6th Fl.
1-3-13, Nishishinjuku, Shinjuku, Tokyo, Japan 160-0023

Access:

5 min walk from JR Shinjuku Station West Exit.

Office Hours:

Everyday 10 AM - 5 PM
Closed: New Year Holidays
If you would like to visit our Shinjuku office outside office hours, please make a reservation in advance using this this link. We will try our best to help you.

Sakura Mobile SHINJUKU FRONT OFFICE DIRECTIONS

Wayfinding arrow for Sakura Mobile Shinjuku SIM pickup at Shinjuku Sun Flower building.

Straight-ahead arrow with Family Mart landmark pointing to Sakura Mobile Shinjuku pickup.

Side-facing arrow guiding left turn into Zenken Plaza II for Sakura Mobile Shinjuku office.

Welcome tablet at Sakura Mobile Shinjuku with sign-in instructions and hours.

Our Partner Office

Shibuya Pickup Counter

(Near Shibuya Station, inside of Wander Compass Shibuya)

You will need to complete the order 3 days in advance of the requested pick up date.
Office hours : Open 7 days a week 10 AM – 7 PM

Yokosuka Pickup Counter

(Near Yokosuka Central Station)

Pick up at the Yokosuka Counter is temporarily suspended at this time.

Yokota Pickup Counter

(Near Fussa Station)

You will need to complete the order 3 days in advance of the requested pick up date.
Office hours : Please refer to google link for detail

Iwakuni Pickup Counter

(Near Main Gate, inside of Agent KAZ Co.)

You will need to complete the order 3 days in advance of the requested pick up date.
Office hours : Mon,Wed,Thu,Fri 10 AM - 5:30 PM / Sat 10 AM - 4 PM / Sun,Tue,National Holiday(Japan) Close

Sasebo Pickup Counter

(Near Back Gate)

You will need to complete the order 3 days in advance of the requested pick up date.
Office hours : Weekdays 9 AM - 12 PM, 1:30 PM - 5 PM
National Holidays (Japan) 10 AM - 12 PM, 1 PM - 4 PM / Sat, Sun
American Holidays Closed

Return

Returning devices

pack

1. PACK

Put your rental device and all other peripherals into supplied return envelope.
No postage is required for the supplied return envelope

*For SIM card, please follow the return instrcutions on the termination form. Although SIM card return is required and you have to pay for the postage, but there is no deadline for returning and we not charge any extra fee for returning it late.

postbox

2. DROP

Drop it into any postbox in Japan.
Postboxes are available at:

All major airports in Japan. Please check airport postbox locations listed in the next section.
Many convenience stores (All Lawson convenience store).

Airport Postbox locations

Every airport post office has a postbox. Also, there are some postboxes in other locations, often in departure lobby.
There is no postbox or post office in restricted area (areas after security check / passport control). Please return the package before proceeding to security check.

Narita Airport T1