English Support, Start to Finish
Questions before you fly, help when you land, returns after you're home — English-speaking support is online, every step of the way.
In-person setup support available at Kansai and Fukuoka direct counters.





Questions before you fly, help when you land, returns after you're home — English-speaking support is online, every step of the way.
In-person setup support available at Kansai and Fukuoka direct counters.
Pick up at major airports (Narita, Haneda, Kansai, Fukuoka, New Chitose, Chubu Centrair), have it delivered to your hotel, or get an eSIM instantly by email.
Returning your WiFi router is as simple as dropping the included envelope in any postbox.
5G plans run on docomo and au (KDDI).
One SIM, one network — but whichever you choose, you're on one of Japan's two strongest carriers. Reliable from city subways to rural mountain towns.