Our English-speaking team is with you every step of the way — answering questions before you fly, helping you when you land, and supporting you after.
In-person setup support available at Kansai and Fukuoka direct counters.
Pick up at major airports (Narita, Haneda, Kansai, Fukuoka, New Chitose, Chubu Centrair), have it delivered to your hotel, or get an eSIM instantly by email.
Returning your WiFi router is as simple as dropping the included envelope in any postbox.
5G plans run on docomo and au (KDDI).
One SIM, one network — but whichever you choose, you're on one of Japan's two strongest carriers. Reliable from city subways to rural mountain towns.
Robert EmsleyThe physical SIM was easy to pick up and clearly signposted at Haneda. I was able to install and use their guide to get it working immediately. I have had strong signal from Hiroshima to Kyoto, to Osaka and Tokyo. It was a little slower at the top in Hakone but then I was on top of a volcano! I have always had signal and it works. The pricing was great and I would absolutely use this as my go to travel SIM for Japan.
via TrustpilotU Danielle Snyder RichardsonSakura Mobile is very easy to work with - the wifi worked great and when I wanted to extend, a simple email was all that was necessary. They also provide a package and label for easy shipping back via Japan Post. I really appreciate the great customer service and ease of use!
via TrustpilotToccaraSakura Mobile was 1000/10 experience for our family of 5 in Japan for 15 days. We gave the teens their own and the adults and small child (with iPad) took the other. We were able to stay connected with each other on android and apple devices no problem. Everyone had fast access reliable access to their favorite content, messaging and WhatsApp. Our service provider wanted $25 per person, per day. No way! Sakura Mobile for the win!!!
via TrustpilotZhongcai NgLove Sakura Mobile! Other providers promise you seemingly cheap “unlimited” packages, but start throttling you when you consume a particular volume. Sakura on the other hand gives you the true unlimited experience. Get this eSIM installed on your mobile before you head to Japan, instead of buying at the airport
via TrustpilotDiem LamFriendly, helpful and prompt service by the staff at the airport. Handed our SIM immediately.
No problem setting up the SIM. Instructions were super clear. Mobile phone recognises the SIM and network immediately. Just remember to restart the mobile phone to get connected.
SIM works well and fast. No problem at all.
via TrustpilotDanesh IraniThe service is flawless and works well everywhere. I had to exchange one of my ESims to a physical SIM and customer service experience was absolutely fantastic. You guys are great. Keep up the awesome work.
via TrustpilotCees VermeulenI accidentally booked the wrong date for my esim. I sent in a ticket and they fixed it immediately to the right dates, extending the esim period by 1 day, and I didn't have to pay anything extra. 10/10 customer service.
via TrustpilotJacksonWhat a lovely, informative, quick process. The team was very helpful and got my eSIM all set on my phone before leaving.
via TrustpilotJunnu Hallikainen"Easy to pick up from and return to KIX airport.
The wifi served 2 people well over our 11 day trip to Osaka.
5/5, would recommend for everyone with phones that don't support eSim 👌"
Johan Flid FridellExcellent, eSIM worked shortly after touchdown and I am having a great connection and speed ever since!
via TrustpilotBryan WardWe have used Sakura before on a previous Japan trip and their pocket WiFi is excellent. This time we are planning another trip and I had a few questions about airport pick up and return and the response was very quick and efficient
via TrustpilotPhilippeI have an old phone that doesn't support eSim so this solution was perfect for me. The device is tiny and the battery holds a full day. It allowed me to stay connected and have the same experience as my wife who had an eSim. I highly recommend it.
via Trustpilot
